Returns Policy

t Darlo Dogs, we want your experience with us to be a pleasant one - which is why we've made our returns policy as simple as possible. And if for some reason things don't go quite to plan, we have a dedicated customer service team to make everything right again!

Please note: We cannot issue credits or refunds unless you have first spoken to a Darlo Dogs representative, as we need to issue you with a returns number and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s).

Returns Terms & Conditions

  • We accept returns for up to 14 days from purchase, providing it is unopened and in original condition (including packaging).
  • Items returned after 14 days may not qualify for a refund, or may incur an extra restocking fee.
  • You can return your order for a refund, exchange or store credit.
  • The customer is responsible for the cost of an item's return, unless there was an error on our behalf.
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    A Darlo Dogs customer service representative must be contacted before returning goods. We can only offer refunds when we have arranged pickup and return through our courier service.
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    We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to dee@darlodogs.com.au, include your invoice number and name, and we will work with you to resolve the issue.